1. Introduction
At Kaashy, your privacy and the security of your personal information are extremely important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect the information you provide when you use the Kaashy mobile application, website, or related services (collectively, the "Service").
By accessing, downloading, installing, or using Kaashy, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.
2. Information We Collect
We collect the following information:
Personal Information:
Name, national ID/passport, email address, phone number.
Financial Information:
Linked account numbers, transaction histories, wallet balances.
Device and Usage Information:
IP address, mobile device ID, location data (with permission), operating system, app usage statistics.
Collection Methods:
- Direct input by users via forms during registration or transactions,
- Device permissions requested upon installation,
- Automatic data collection through cookies and in-app analytics.
3. How We Use Your Information
We use your information to:
- Operate and maintain the Kaashy platform,
- Verify user identity and prevent fraud,
- Facilitate transactions and payment processing,
- Send service-related communications and security alerts,
- Comply with legal obligations.
Marketing Communications:
We may send promotional emails or notifications.
You may opt out of marketing communications at any time by adjusting your notification settings or contacting support@kaashy.com.
4. Sharing of Information
We may share your information with:
- Service Providers: Cloud hosting providers, KYC providers, payment processors, customer support vendors, analytics services, etc.
- Financial Institutions: To complete financial transactions and for fraud monitoring.
- Regulatory Bodies: Where required by applicable laws or regulations.
5. Data Security
We employ industry-standard measures to protect your data, including:
- End-to-end encryption,
- Firewalls,
- Secure access controls and multi-factor authentication.
Despite our efforts, no system can guarantee 100% security. Users are responsible for safeguarding their account information.
6. Data Breach Notification
In the event of a data breach that compromises your personal information, we will:
- Notify you within 72 hours,
- Provide details of the breach and actions taken,
- Guide you on protective measures you may undertake.
This complies with international best practices for user data protection.
7. Your Rights and Choices
You have the right to:
- Request access to your personal data,
- Request correction or deletion of inaccurate or outdated information,
- Opt out of marketing communications,
- Withdraw consent for non-essential data processing.
Response Time:
We aim to respond to all data rights requests within 10 business days of receipt.
8. Cookies and Tracking Technologies
Kaashy uses cookies and similar technologies for:
- Maintaining user sessions,
- Analyzing user behavior and service usage,
- Improving the Service experience.
Mobile App Tracking:
Kaashy may collect anonymized app usage data (e.g., crash reports, feature usage) to improve app performance.
You can disable cookies or tracking features via your device settings, but this may limit certain functionalities.
9. Data Retention
We retain your data:
- For as long as your account is active,
- Up to five (5) years after account closure for fraud prevention and legal compliance,
- Longer if required by applicable laws and regulations.
10. Children's Privacy
Kaashy does not knowingly collect or solicit information from individuals under the age of 18.
If we become aware that personal information from a minor has been collected, we will immediately delete such information.
Parents or guardians may request deletion by contacting support@kaashy.com.
11. Changes to This Privacy Policy
We may modify this Privacy Policy from time to time.
Material changes will be communicated via app notifications or email.
Continued use of Kaashy after such updates constitutes your agreement to the updated Privacy Policy.
12. International Data Transfers
Your data may be transferred to and stored on servers located outside your home country, including but not limited to secure cloud infrastructure providers like AWS and Google Cloud.
By using Kaashy, you consent to such transfers, provided that appropriate safeguards are in place.
13. User Consent
By creating a Kaashy account, submitting information, or using the Service, you expressly consent to the collection, use, and sharing of your personal and financial information in accordance with this Privacy Policy.
14. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, you can reach us at:
- Email: support@kaashy.com
- Legal Entity: Kaashy Technologies Ltd.
- Address: Burao, Somaliland