Kaashy - How to Delete Your Account

If you've decided to delete your Kaashy account, follow the steps below carefully. Remember, this action is permanent and cannot be undone.

Things to Know Before Deleting Your Account

Deleting your account is permanent and cannot be undone.
Any remaining balance in your Kaashy Wallet must be withdrawn before deletion. If your wallet still holds funds, please request a withdrawal before proceeding.
Transactions shared between users (e.g., money sent/received) will not be deleted for compliance and auditing purposes.
Transactions unique to your account only (such as recharges and fiat swap history) will be permanently deleted.
All your personal data — including name, profile picture, phone number, and wallet credentials (e.g., name, PIN, wallet ID) — will be removed.

We retain your data:

For as long as your account is active
Up to five (5) years after account deletion for fraud prevention and legal compliance
Longer if required by applicable laws or regulations

Launch the app on your phone and make sure you're logged in.

Tap on the Settings icon from the main navigation bar or menu.

Select "Delete Account" from the list of settings options.

Before proceeding, Kaashy will show you important points:

Deleting your account is permanent.
Withdraw any balance from your wallet before continuing.
Your transaction history and data will be permanently deleted unless required by law.

Tap the red "Delete Account" button at the bottom of the screen.

A confirmation message may pop up asking you to confirm. Accept to complete the deletion process.

Make sure your wallet balance is zero before attempting to delete the account, otherwise the process won't continue.

If you're having trouble or need assistance, reach out to Kaashy Support before deleting your account: